Early conversations with the Raylane Pharmacy Group identified that, alongside the needed benefits of efficiency in prescription fulfilment, and improvements in clinical care provision, there was a desire to leverage non-pharmacy resource to support those in-pharmacy with some of the administrative and repetitive activities that must occur in a timely manner in order that the group has clear visibility of ‘the current state of play.

Apotec were able to demonstrate the ability of CRM to facilitate exactly this form of support through secure remote login and a single patient record. Whilst the single patient record is of maximum utility to groups of closely located pharmacies (whereby an aggregated, group-wide view of the patient is likely to be populated by more than 1 pharmacy), the remote login functionality is of universal benefit to pharmacies.

With Role Based Access Control (RBAC) acting upon the user-in-location security protocols, Apotec CRM users can be configured to work in different roles in different locations within the same group (i.e., can be an administrator in one pharmacy whilst a pharmacist only in another). This permits the Organisation CRM Manager to allocate roles to staff that best suit the work that they are undertaking and be site specific about this functionality. It also permits the Org. CRM Manager to accurately and effectively add/remove staff from the system without needing to be at the location in question.

Additionally, Apotec CRM permits secure remote access to the PMR only for those with the secure connection and approval from Org Administrators…meaning Head Office staff can access site-specific details directly, and ensure claims, returns etc. are being undertaken according to Raylane Standard Operating Procedures, and offer direct support where it is needed. No more dialling in and rushing to complete a task as you have had to take control of a busy store terminal whilst this is done.